Delivery & Returns
How your order reaches you, and what happens if you change your mind.
01. Where we ship
We ship across Europe - all member states of the European Union, plus the United Kingdom, Switzerland, and Norway. We currently don't ship beyond Europe.
02. Where your order ships from
Each item in our Store is sourced directly from the Brand that makes it. That means your order is shipped from the Brand's atelier or warehouse, which may be in Germany or another EU country, and occasionally beyond.
Goods will arrive in the Brand's own packaging, which may include their branding, inserts, or care notes. This is intentional: it's part of the experience of buying from a curated house. Your shipping confirmation, however, comes from Flavio's, with the carrier's tracking number.
03. Delivery times
Most orders are dispatched within five working days. Delivery time after dispatch depends on the origin and destination. The table below gives a rough guide.
| Destination | Estimated time |
|---|---|
| EU | 5–7 working days |
| UK, Switzerland, Norway | 7–10 working days |
The product page shows the expected dispatch time for that specific item. For made-to-order or hand-finished pieces, lead times can be longer — these are stated clearly on the product page.
04. Shipping costs
Standard shipping costs are calculated at checkout based on destination and order weight. For most EU orders, shipping starts at €9.
For deliveries to the UK, Switzerland, and Norway, customs duties and import taxes may apply on arrival, as these countries are outside the EU. These charges are not included in the shipping cost and are payable by you, the recipient.
05. Tracking your order
As soon as your order is dispatched, you'll receive a confirmation email from us with a tracking link. If anything looks off — long delays, no movement, address issues — write to hello@flavios.store and we'll chase it for you.
06. Right of withdrawal
If you are a consumer resident in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason.
How to withdraw: Send an unequivocal statement of withdrawal — by email to hello@flavios.store. The full procedure and the model withdrawal form are set out in our Terms & Conditions.
The withdrawal period expires 14 days after the day on which you, or someone you've designated, takes physical possession of the goods.
07. Returns process
If you'd like to return an item, here's how it works:
- Get in touch first. Email hello@flavios.store with your order number and the reason for return. We'll send you the correct return address - this is usually the Brand's atelier rather than ours.
- Pack the item. Use the original packaging where possible. Goods should be unused, with all tags attached, and in the same condition as received.
- Ship it back. You bear the direct cost of return, unless the item arrived faulty or wrongly described - see below. Choose a tracked service; we recommend keeping the receipt until the refund is processed.
- Refund. Once the Brand confirms receipt and condition, we issue your refund to the original payment method within 14 days. The original delivery cost cannot be refunded.
For returns within the 14-day statutory window, the right of withdrawal applies (see above).
08. Exceptions
Some items cannot be returned, in line with EU consumer law:
- Made-to-order or personalised pieces (e.g. monogrammed, custom-sized, or bespoke items).
- Sealed goods that are not suitable for return for hygiene reasons, once unsealed.
- Goods that have been inseparably mixed with other items after delivery.
These exceptions are clearly marked on the product page before you order.
09. Damaged or wrong items
If your order arrives damaged, defective, or simply isn't what you ordered, write to us within 14 days of receipt. Photographs of the issue help us resolve it quickly.
In these cases we cover the return shipping, and you can choose between a replacement (if available), a repair (where appropriate), or a full refund. Your statutory warranty rights remain unaffected (see Terms & Conditions, section 07).
10. Refunds
Refunds are processed to your original payment method within 14 days of our receipt of the returned goods, provided the goods are in acceptable condition. Depending on your bank or card provider, the refund may take a few additional days to appear on your statement.
